INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Each of our products is crafted using natural materials like stones and wood, making every piece unique. While the color and texture may vary slightly from the images, we ensure that the overall quality and design remain consistent.

Where can I view my sales receipt?

You can find your sales receipt in the order confirmation email we sent to you. If you have an account, you can also log in to view it under "Order History."

How can I return an item?

We do not accept returns, as all sales are final. If you have any concerns about your purchase or believe you received a defective item, please contact us at stone.nn.earth@gmail.com within 7 days of receiving your order. We’ll do our best to assist you and resolve any issues.

Will you restock items indicated as “out of stock?”

Yes, we frequently restock popular items. If an item you're interested in is out of stock, feel free to contact us, and we’ll provide an estimated restock date.

Where can I ship my order?

We currently ship across Canada and the USA. If you’re outside these regions, contact us to see if we can accommodate your order.

SHOPPING INFORMATION

How long will delivery take?

Delivery typically takes 3-7 business days within Canada and the USA. Remote areas may require additional time. Once shipped, you’ll receive a tracking number to follow your order’s journey.

What exactly happens after ordering?

Once your order is placed, you’ll receive a confirmation email. We then carefully prepare and package your items for shipment. You’ll receive another email with tracking details once your order has been shipped.

Do I receive an invoice for my order?

Yes, an invoice is sent to your email after your purchase is confirmed. You can also access it in your account under "Order History" if you created one during checkout.

PAYMENT INFORMATION

What is wishlist?

We currently ship across Canada and the USA. If you’re outside these regions, contact us to see if we can accommodate your order.

What should I do if I receive a damaged or wrong product?

We sincerely apologize for the inconvenience! Please contact us within 7 days of receiving the item, and we’ll arrange a replacement or refund. Be sure to include photos of the damaged or incorrect product to help us assist you faster.

Can I change or cancel my order?

If your order hasn’t been shipped yet, we can assist with changes or cancellations. Contact us immediately at [support email]. Once an order has shipped, it cannot be modified or canceled.

What is "package tracking" in my orders?

Package tracking allows you to monitor the progress of your shipment. Once your order is shipped, you’ll receive a tracking number via email. You can use it to check the status and estimated delivery date of your package.

Additional Questions to Consider Adding

Can I request a custom design or personalized product?

Yes! We offer customization on select products. Contact us to discuss your ideas, and we’ll do our best to bring them to life.

What materials are used in your products?

We use high-quality natural stones, woods, and metals in our designs. Each piece comes with detailed descriptions, including its origin and properties.

Can I contact customer service if I have more questions?

Of course! We’re here to help. Reach out to us via email at [support email] or through our website’s contact form.