At Stone & Earth, we take pride in providing high-quality, handcrafted items made from rare natural stones and wood. To ensure the best experience for all our customers, we have established the following return policy:
All Sales Are Final
- All purchases are non-refundable and non-exchangeable.
- Please carefully review product details and images before making your purchase.
Damaged or Defective Items
We strive to ensure that every item reaches you in perfect condition. If your item arrives damaged or defective, we’re here to help!
- Report the issue: Contact us at stone.nn.earth@gmail.com within 7 days of receiving your order.
- Provide proof: Include your order number, photos of the item, and a description of the issue.
- Resolution process: Our team will review your case and provide a solution, such as a replacement or store credit.
Custom and Personalized Items
Please note that custom or personalized items cannot be returned or replaced unless they arrive damaged or defective.
Order Accuracy
We encourage you to double-check your order details, including size, color, and style, before confirming your purchase.
Questions or Concerns?
If you have any concerns about your order, don’t hesitate to contact us at stone.nn.earth@gmail.com. We’re happy to assist you!
Thank you for supporting Stone & Earth and understanding our policy. We appreciate your trust in our craftsmanship and look forward to being part of your journey.
